Terms of Service
1. Scope
These Terms govern the use of the LeadPilot software platform (AI-assisted lead generation, e-mail outreach and CRM) by business customers (the “Customer”). The offering is directed exclusively at businesses (B2B) and not at consumers.
2. Services
LeadPilot provides software: research of company contacts, AI-assisted text generation, e-mail sending through the Customer's own connected mailbox, inbox, calendar, CRM and notifications. The scope depends on the booked plan. AI actions (e.g. mail drafts) are settled via monthly credits per plan; unused monthly credits expire at the end of the period, separately purchased credit packs do not. The Provider performs with due care but does not guarantee uninterrupted availability; planned maintenance is announced where possible.
3. The Provider is a tool — the Customer is the sender
LeadPilot is a tool. The Customer alone decides whom to contact and what content to send, and the Customer sends through their own e-mail account. With respect to outreach recipients, the Customer acts as the responsible party (controller); the Provider acts as a processor. The Provider does not review the Customer's messages or recipient lists in advance.
4. Customer obligations & acceptable use
The Customer sends only lawful messages via LeadPilot and is solely responsible for compliance with unfair-competition law (in particular Art. 3(1)(o) of the Swiss UCA / UWG), data protection law (FADP/GDPR) and the rules of their e-mail providers. In particular, the Customer warrants that they:
- have a lawful basis to contact each recipient;
- do not send spam, do not use unlawfully obtained or purchased address lists, and do not send misleading, harassing, defamatory or otherwise illegal content;
- do not remove or circumvent the sender identification and unsubscribe mechanisms that LeadPilot adds to every outreach e-mail;
- respect unsubscribes (which the platform enforces permanently and platform-wide);
- do not attack, overload or misuse the platform.
Misuse, spam, contacting purchased lists without a legal basis, or attacks on the platform entitle the Provider to immediate suspension.
5. Indemnification
The Customer shall indemnify and hold the Provider harmless from and against any third-party claims, proceedings, fines and reasonable costs (including legal fees) arising from messages the Customer sends via LeadPilot or from the Customer's breach of Section 4. This reflects that the Customer controls content and recipients.
6. AI output
AI-generated texts are suggestions. They may be inaccurate. The Customer reviews them before sending and is responsible for the messages actually sent.
7. Prices and payment
The prices shown at the time of order apply (CHF, plus any VAT). Billing is monthly in advance. In case of late payment, access may be suspended after a reminder.
8. Term and cancellation
Contracts run monthly and renew automatically. Either party may cancel to the end of the current billing period (in the app or by e-mail). Periods already paid are not refunded pro rata (see Refund Policy).
9. Data
The Customer's content (leads, mails, settings) remains the Customer's property. The Provider processes personal data per the Privacy Policy. Where the Provider acts as a processor, the parties will, on request, conclude a data processing agreement (DPA). After the contract ends, Customer data is deleted within 90 days, unless statutory retention obligations apply.
10. Liability
The Provider is liable without limitation for unlawful intent and gross negligence. Any further liability — in particular for lost profit, loss of data despite contractually compliant backup, consequential damages, and for the content of messages sent by the Customer — is excluded to the extent permitted by law.
11. Governing law & jurisdiction
These Terms and any dispute, claim or matter arising out of or in connection with them are governed exclusively by Swiss substantive law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) and of conflict-of-law rules. The exclusive place of jurisdiction is Zug, Switzerland (the Provider's registered seat). Should individual provisions be invalid, the remainder of the contract stays in force.